They knew well in advance Southwest was having troubles other arrangements should have been made instead of having these kids waiting at the gate. Subject: RE: Darianne Hicks reimbursement Benefits include: Choice of departure date. As you can imagine the difference between 0 and 55 is immaculate and only caused problems throughout the entire trip. to a single room. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. My daughter was extremely disappointed, as she had always wanted to see Paris. That means that I will receive less than half that amount back! This team also maintains direct communication with our Operations Safety & Incident Response Team to jointly solve issues as needed. Many are not able to meet those restrictions and need to cancel. EF Educational Tours 159 reviews Unclaimed Historical Tours, Walking Tours, Travel Services Edit Closed 9:00 AM - 5:30 PM See hours See all 49 photos Write a review Add photo " chaperone for a high school senior trip to London, Paris and Barcelona. One of the destinations was an Island called Tortuga. Not helpful. In the meantime, I received notice that I would be required to attend a mandatory training evolution with the military and learned that the dates overlapped. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We wanted to go to Israel and 2 other countries. Poor communication, date changes, do not uphold refund requests. With this voucher, they can rebook on a new tour with their Group Leader or school. that compelling itineraries should be full of While not happy with that amount I understood. Our trip was moved up 10 days without notice or inquiry as to whether or not we could make that change nor an offer to get on another trip. Trip Cancellation coverage Get the latest on closing arguments in the Alex Murdaugh case, charges for a college football star and a settlement over photos taken after a helicopter crash site killed Kobe The first thing to keep in mind is that there are alcohol restrictions with these tours. The local guide said we could fly to panamaThat was it. EF Tours was contacted today also and there response was they aren't responsible for the insurance company. Take, for example, your requested representation about class representatives: If you move for class certification EF cannot agree not to argue that someone who accepted a refund is not a proper representative for a group who elected another option. Which we were fine with (my nephew and myself). UPDATE ON EF CASES AS OF 1:30 PM PDST April 12, 2020, On April 10, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. Unable to travel? First, we never knew we had this insurance policy (which is non refundable). This plan includes Trip Interruption coverage. I feel like everything was rushed. 3. Below are a range of policies and programs designed to flex to meet our travelers specific needsno matter where they are in the planning process. Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. We had to accept them. A situation completely out of the control of myself and other families. I'd like them to give me a written, emailed itemized list of what they are spending all our money on. The Global Travel Protection Plus planprovides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. I have been saving up my own money for the past three years just to go on this "life changing" experience. Dedicated Tour Director. I have spent $10,000 for two kids' trips and I can't get the most basic customer support from them. So, without even knowing the age of your kids, they expect your kids to travel alone internationally and go through passport, immigration, customs on their own. In good faith, my daughter and I, despite the 2020 cancellation of our purchased tour, took the "voucher" route in order to secure a tour for 2021 so that we would not loose our investment. Their contact information can be found in the complaint below. Would it possible to help US have Better solution? I want all of my money refunded as it is the right thing to do. 15.06 and a full or partial refund pursuant to 940 C.M.R. My first was as a parent going with my 15-year-old along with a group of about 20 kids (from a . They do not respond favorably. The communication from EF Tours its grossly nonexistent and generic. Sadly, this was not the case. This would have been the second of our three kids we would have sent on this tour. EF Go Ahead Tours Call 800-590-1161 . There are so many good tour companies out there, you would be wasting valuable time and money booking with this one. We were placed so far outside Sorrento that we only saw it at night and had to pay 20 euro each to get a cab back to the hotel because it was considered an"excursion." The defendants cancellation policy will likely cause students whose tours were canceled to lose out on at least some of their investment, the suit alleges. -Sandra Joubarani. This policy helps safeguard Group Leaders, schools, and districts in case of claims related to covered on-tour incidents such as personal injury and provides a legal defense and covers all associated legal fees. The people who sign up for this type of group tour deserve better vetting of other group members before tour starts. It felt like a complete waste of time to travel and waste that many days. The tour company has repeatedly asked for opinions of the tour and has promoted additional trips. After about a year and a couple of months of planning, we FINALLY received our travel dates. My son was swimming on a "designated swimming " beach when he was run down by a boat being driven by an employee of the resort that was on the EF itinerary . I called EF Tours back, they are keeping $300 cancellation fee, $95 downpayment and $155 for some type of insurance. I also was being charged late fees even though I changed my payment plan. (Just this year I found out our group leader got something for a refund, but she never mentioned it or even helped me get my money back in 2018.thanks for that.) Original departure date 7/13/2020 I ended up booking our own flights home to the US for $1500. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds If the case moves forward and settles, anyone affected should receive notice of the settlement with instructions on what to do next. My family and I scheduled a tour with ef educational tours. local tour guides including Blanca, Roseanna and others were so kind and polite. This shows EF Tours has no regard for the emotional and physical well-being of children and only has their own financial self interest in mind. Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. B)there are about 1,000 people in the building and I have yet to see anyone that wasn't white as the driven snow. The company told me I can sell my voucher. I finally reached an emergency contact at EF and was told to stay on our flights. They are extremely rude and will not falter from there scripted excuses. EF provides an exclusive Peace of Mind program to account for such situations. EF told me that I could pay roughly $400 ish to come home earlier-this is on top of the $5,100 fee for the trip OR lose half my money and cancel. 1. When something goes wrong, you thing you are covered. It has been no surprise that management NEVER called. This review was chosen algorithmically as the most valued customer feedback. She was more worried about herself and her family I guess. lawsuit against Defendants EF Education First International, Ltd. ("EF International"), EF Institute . I cannot travel with EF Go Head Tours due to their restrictions. The trip is over a year away, today is 4/17/17 and the trip commences June 2018. This became urgent because they moved our trip up 10 days which cut into our allowed time to cancel and get our "full" refund. On April 22, 2020, the EF Defendants wrote to a parent whose son Jack's trip was canceled stating: Your voucher is now available:Were sorry Jacks Berlin, Prague, Krakow and Budapest tour didnt happen as planned, but were committed to helping them see the world at another time. Only the EF Go Ahead Tours allow alcohol for adult travelers. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. Liability Coverage. About 3-4 months before our trip, and after we had already paid IN FULL, we were notified that because of our small group, our group leader had only signed 5 people up..hindsight tells me people saw what a rip off it was and didn't sign up to take it in the rear from EF. We have represented to you [the EF Defendants] and our [McGrane PC direct] clients we will immediately transfer monies received in trust for them from you to them from our trust account, less, at most, $30 to cover wire transfer fees out. We asked to leave to home too. Which btw the ticket was $100!!! and the kind of learning that prepares students for the future and We were told we would receive a check from Ef Tours in 2 to 4 weeks for approx. They won't tell you your kid's return flight so that you can try to book a return on the same flight (except maybe 10 days before the return). It is nothing but a money grab from unsuspecting parents! Due to several life altering disasters I had to cancel the trip 18 months in advance. We already had a group of 30 which was a lot, however once the other groups got added we had a total of 55 people and only one tour guide. Michael Ortiz is seeking unspecified millions of dollars from the city of Hollywood, Florida, and Officer Henry Andrews, 50, who is also facing a . EF Tours is just horrible. So, even the itinerary is a lie! UPDATE ON EF CASES AS OF 12:00 PM PST FEBRUARY 14, 2023. I also felt like the city tours were a complete waste of money and time and I would have much rather not have paid them because the tour guides for the cities sucked and I feel like I would have learned more on my own. The Future Travel Voucher is not a merchandise credit or a gift certificate and may not be redeemed for cash unless specifically noted on the voucher. More importantly, a mother and daughter memory that she will have forever. Plaintiffs seek class certification, an injunction against EF Tours and an order requiring EF Tours to offer each class member the options required under 940 C.M.R. We know Southwest will be paying the question is when and if we will be refunded. A class action has been filed over an educational travel companys alleged failure to issue sufficient refunds for student tours canceled in the wake of the coronavirus outbreak. Along with others from our tour, in Quite we were then shuttled to a holding room near the airport terminal , no water, no food, one bathroom, Their local guide had no information. They had the nerve to tell me if I find a replacement that they will waive $300 of the cancellation fees. Trip to Israel was cancelled because of covid but not by me, release my refund and return $500 cancelation fee. I just felt like it should have been planned better. EF Tours is holding back $500 of the total $1,960 I have already paid towards the trip. If the revised tour has a higher price than the original tour, travelers will be required to pay the difference as a condition of traveling on the revised tour. Signed up in 2019 for a 2020 trip. As a working class family that was attempting to give our child a wonder experience, I am outraged that a company would gain such a profit off of a cancellation! We design our class trips to go way beyond the experiences you could have with anyone else. ", Later on March 29, 2020, Richard Schirtzer wrote back to William McGrane stating: Bill, the representation you are now asking for exceeds the one I made. I booked a tour in 2022 to Greece through Girl Scouts of America for 2024. use of a redeem voucher button is already something . 4. She had a black eye and blood in her eyeball for the entire trip. It caters to young and older travelers, admitting anyone from age six and above (under-age travelers accompanied by adults). Then, a parent called because we hadn't heard anything about travel plans and found out about some significant COVID restrictions that were not disclosed to the group. Their solution is to book another tour to avoid losing money. I have been a group leader with EF for 10 years and they have been getting so bad that I will no longer travel with them. . Then we were all split up-- which made trip pointless- and we were told we couldn't leave airport, nor could they find flights to make it all the the way home. This has happened all over the US and people are not standing down. Dedicated Emergency Service and Incident Response Teams Any contract such as the EF SWISS Immunity Clause that gives one side so much power is just the kind of absurd bargain no man in his senses and not under delusion would make on the one hand, and as no honest and fair man would accept on the other described in Hume v. United States (1889) 132 U.S. 406, 411; see also Harper v. Ultimo (2003) 113 Cal.App.4th 1402, 1409 (noting that Faust, depending on which version of the story you read, might or might not end up going to hell because he freelyand without duresssold his soul to the Devil But someone who makes a faustian pact to become someone elses slave in our system is going to find that, among other things, the deal is unconscionable, period, end of discussion., As you are well aware, and under applicable California law, your Swiss clients' conduct in inserting such unconscionable clauses into contracts it makes with American counter-parties results in $1,000 per contract fines; awards of punitive damages as well as liability for my legal bills (which are considerable and growing every day). I didn't think sharing was a big deal until I found out that he's expected to share a ben with a complete stranger. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Our 50,000+ staff and faculty members around the world provide a local presence and are able to react quickly and in person where necessary. EF will make every effort to accommodate revised tour requests. I was told we should have paid extra if we wanted to be IN Sorrento. I haven t received any schoolplan, no activities, Just an enourmous amount of Money paid and no information at all, apart some general meetings where lots of people speak and no body answers your questions on the chat. And in person where necessary wanted to be in Sorrento control of myself other... Received our travel dates refund and return $ 500 of the cancellation fees Tours allow alcohol for adult.! About 20 kids ( from a trips to go way beyond the you! The plan, this reimburses non-refundable pre-paid payments and older travelers, admitting from. From unsuspecting parents from EF Tours was contacted today also and there Response was they extremely... 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